Module 3

Supporter 101

IBD Peer Mentor Training

Meet Module 3

After reviewing this Module, you should ​understand your role as a supporter along ​with the expectations and requirements of ​volunteering with the Foundation. You ​should have more confidence making ​appropriate referrals. Additionally, this ​module gives different resources and skills ​for effective mentoring, and conversation ​starters. Lastly, this module covers self care ​and burnout prevention.

Acknowledgements

This training was thoughtfully designed by

Elizabeth A Yeackle, MSHE, CHES Associate Director, Support and Engagement

and Kristen Brody, Power of Two Intern, Education Support and Advocacy


For any suggestions or comments, please reach out to eyeackle@crohnscolitisfoundation.org and ​powerof2@crohnscolitisfoundation.org


Understanding Your Role

Understanding Your Role

Your Role

NOT Your Role

Sharing your experiences and insights

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Diagnosing

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Providing emotional support

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Prescribing treatments

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Encouraging communication with

healthcare providers

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Overriding medical advice

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Empowering informed decision making

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Giving legal advice

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Promoting self advocacy

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Providing mental health services

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Offering hope and perspective

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If you are a healthcare professional

you are NOT one in the support space.

If you possess any kind of license, or ​work in the healthcare field, we ask that ​you do not disclose that to your mentee ​or support group members, as that ​opens the door for them to ask medical ​or mental health questions which you ​are NOT permitted to answer

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Expectations & Requirements

Commitment & Availability

As an IBD peer supporter, your commitment and availability are essential to the ​success of our programs. Here's what we request of you:


Time Commitment

  • We ask for a minimum commitment of 3-5 hours a month. This includes time ​spent in one-on-one mentoring sessions, facilitating support group meetings, ​and any necessary preparation or follow-up.


Duration of Commitment

  • We ask that supporters commit to at least 18 months of volunteering. This ​helps ensure continuity and allows you to build meaningful relationships with ​your mentees.


Scheduling

  • Reoccurring support group times and mentorship meetings can be scheduled ​to work with your calendar. We strive to accommodate your availability while ​also meeting the needs of those seeking support.


Flexibility and Communication

  • We understand that flare-ups, emergencies, and life events can happen ​unexpectedly. If you need to take a step back for any reason, you can do so at ​any time. We simply ask that you give us notice, so we can support you and ​aid in the transition, ensuring that those seeking support continue to receive ​the assistance they need.


Code of Conduct

Supporter Code of Conduct

The purpose of the Code of Conduct is to outline expectations for ​personal conduct of Crohn’s & Colitis Foundation support group ​facilitators. This Code of Conduct sets expectations for how we ​(both volunteers and staff) work together and treat each other. ​Support group facilitators are asked to conduct themselves ​according to these expectations when acting as a Foundation ​volunteer and should adhere to all applicable federal, state, and ​municipal laws.

Support group facilitators and Power of Two mentors should ​refrain from such conduct as listed below

  • Providing medical advice, treatment information, or ​inappropriate referrals. (Refer members to appropriate outside ​sources; i.e. their healthcare provider, the IBD Help Center, or ​the Associate Director, Support and Engagement.)
  • Making derogatory comments about support group members ​or mentees
  • Breaking the confidentiality of the support space; unless a ​member poses a risk to themselves or others.
  • Allowing guest speakers attend the support space without prior ​authorization.
  • Not replying to emails from members / mentees, potential ​members/mentees or Associate Director, Support and ​Engagement (Elizabeth Yeackle), Associate Vice President, ​Patient Education & Support (Catherine Soto)
  • Not reporting attendance numbers

Support Group facilitators and Power of Two mentors should ​refrain from such conduct listed below as it relates to the ​Foundation:

  • Making derogatory comments by email, on social media, ​internet sites, or traditional media that would cause disrepute ​to the Foundation.
  • Unethical behavior that reflects negatively on the Foundation.
  • Behavior that may cause physical or mental harm or distress to ​another volunteer, employee, client, consultant, independent ​contractor, or any other constituent. This includes verbal ​abuse/abusive language, physical abuse, assault, bullying, or ​discrimination or harassment on the grounds of race, ethnicity, ​national origin, age, sex, actual or perceived gender identity or ​expression, transgender status, sexual orientation, marital ​status, physical or mental disability, or any other protected ​class.
  • Be under the influence of alcohol, drugs, or controlled ​substances (not prescribed by a medical professional) which ​negatively impacts the ability to carry out their responsibilities.
  • Knowingly provide a false or misleading statement, declaration, ​document, record or claim regarding the Foundation, its ​volunteers, employees, or boardmembers.
  • Disclose confidential or sensitive information.

Job Descriptions

SUPPORT GROUPS

PO​WER OF TWO

Power of Two Community ​Guidelines

These guidelines are in the app visible to all ​community members


At any time, if you come across someone ​who is not following the community ​guidelines please reach out to the Power of ​Two Admin, Cat.

What is expected in support spaces

Accepting others for who they are and where they are at

Providing support by sharing your lived experience

Sharing credible information and giving appropriate referrals

Staying on topic about IBD

Respecting the privacy of others

Addressing conflicts calmly and respectfully

Actively participating in mentoring calls

Reporting concerns to moderators promptly

What is NOT permitted in support spaces

Disrespectful behavior

Discriminatory remarks based on age, gender, race, religion, sexual orientation, disability or other characteristics

Sharing false or misleading information

Promoting businesses, services or products

Soliciting donations, fundraising or advertising

Graphic or inappropriate content

Violations of privacy

No recruiting for research or clinical trials

Appropriate Referrals

What Not To Do

Do Not Give Medical Advice, Treatment Information, or Make ​Inappropriate Referrals

  • If someone you are supporting asks for medical advice or ​information about treatments, it's important to remember that ​neither you nor the group members are legally or ethically permitted ​to provide such information. Only licensed healthcare professionals ​can offer medical or mental health services.


Purpose of Support Spaces

    • The support spaces are designed for emotional, social, ​educational, and esteem support related to living with IBD. They ​are not a substitute for professional medical advice, diagnosis, or ​treatment.


Referring Members for Appropriate Support

    • If a member requires a different kind of support than what is ​provided in the group, such as medical, psychological, or ​specialized advice, it is crucial to refer them to the appropriate ​resources. Encourage members to consult their healthcare team ​for medical concerns or the IBD Help Center for comprehensive ​information and support.


Contact Us: In cases where further guidance is needed, refer members ​to the appropriate channels or contact me for additional support and ​direction. Ensuring that members receive accurate and professional ​guidance is essential for their health and well-being.

The Golden Rule

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When In Doubt, Refer Out

What is an Appropriate ​Referral

As a peer mentor, your role is to provide support and guidance based ​on your experiences and knowledge. However, it’s important to ​recognize that you’re not expected to have all the answers. For ​situations where the mentee would benefit from professional expertise ​or specialized support beyond your scope, making timely and ​appropriate referrals is crucial.


The ONLY Appropriate Referrals Are:


IBD Help Center:

For comprehensive information about IBD, treatment options, and ​general support resources. They offer valuable resources and can ​answer a wide range of questions related to IBD.


Support Staff: Elizabeth & Cat:

Please reach out to them with any concerns you may have at any time. ​You can reach them at eyeackle@crohnscolitisfoundation.org and ​powerof2@crohnscolitisfoundation.org.


Their Healthcare Team:

For personalized medical advice, treatment decisions, and detailed ​discussions about symptoms, medications, or surgical options. The ​healthcare team is best equipped to provide tailored advice based on ​the mentee’s medical history and current condition.


Support Groups / Power of Two:

We often refer to one another. If you think someone can benefit from ​either program, encourage them to check it out.




Referral Formula

E

+

S

+

R

Empathize

with what they

are going through

Share

a personal experience

Refer

out to an appropriate party

Empathize:

Acknowledge and validate the persons feelings and experiences. Show ​that you understand their concerns and are supportive of their situation.


Share:

Offer a relevant personal experience or insight that relates to their ​concern. This can provide perspective and make the person feel ​understood and less alone.


Refer:

Direct the person to appropriate resources or parties that can offer ​expert guidance or additional support. This ensures they get the ​professional help or information they need to make informed decisions.


Identifying When to Refer

SOS Emergency Phone

Medical ​Emergencies & ​Severe Symptoms

Blood in Stool Icon

New or ​Worsening ​Symptoms

Medication Pills

Medication ​Changes or Side ​Effects

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Psychological ​Stress or Mental ​Health Concerns

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Complex ​Medical ​Questions

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Financial or ​Social Service ​Issues

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Seeking a IBD ​Specialist

SOS Emergency Phone

Medical Emergencies or

Severe Symptoms

If someone shares that they ​are experiencing sudden or ​severe symptoms such as ​but not limited to:

in​tense abdominal pain

si​gnificant bleeding

se​vere pain

hi​gh fevers

Advise them to ​seek IMMEDIATE ​medical attention

APPROPRIATE REFERRAL

the nearest Emergency Room

91​1 / EMS

+ Alert Your Support Co​ntact

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New or Worsening Symptoms


If someone shares they are ​experiencing new or ​worsening symptoms such ​as but not limited to

pe​rsistent diarrhea

we​ight loss

ne​w abdominal pain

fe​vers

Advise them to ​speak to their ​Healthcare Team

APPROPRIATE REFERRAL

th​eir gastroenterologist

th​eir primary care doctor

ur​gent care or other service

Medication Pills

Medication Changes

or Side Effects

If someone shares that they ​are concerned about their ​medication and are ​experiencing:

co​ncerning side effects

co​nfused on instructions

co​ncerns about interactions

or​ any other concerns

Advise them to ​speak to their ​prescriber

APPROPRIATE REFERRAL

th​eir healthcare team

IB​D Help Center

Mental Health Disorder Concept Illustration

Psychosocial Stress or

Mental Health Concerns

Managing IBD can be ​emotionally challenging.

If someone discloses:

se​vere anxiety

se​vere depression

other mental hea​lth concerns

If they are not in an ​emergency....

APPROPRIATE REFERRAL

th​eir healthcare team

IB​D Help Center

ALERT THE FOUNDATION ​SUPPO​RT STAFF

**FOR MENTAL HEALTH EMERGENCIES, REFER TO THIS GUIDELINE

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Complex Medical Questions

If their medical questions ​are beyond the scope of ​general information such as

sp​ecific treatment questions

me​dication questions

su​rgery specifics

re​search questions

Encourage them to ​speak to their HCP ​or IBD Help Center

APPROPRIATE REFERRAL

their healthcare team

IB​D Help Center

Foundation Website ​for Info

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Financial or Social Service Issues

Mentees may face legal or ​social service issues related ​to their IBD such as:

school / workplace accomodations

di​sability benefits

in​surance coverage

me​dical expenses

Advise them to ​speak to the IBD ​Help Center

APPROPRIATE REFERRAL

their healthcare team

IB​D Help Center

Foundation​ Website

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Seeking an IBD Specialist

Mentees may ask ​you for names of ​doctors or to ​disclose names of ​people on your ​treatment team

Do NOT suggest ​specific doctors ​because we are peer ​and community ​support services

APPROPRIATE REFERRAL

IBD Help Center

they can help connect them to a ​specialist that takes their insurance

Role Playing

Medication Questions

Mentee:

“My diarrhea and stomach pain have gotten so much worse. I don’t think ​my biologic is working anymore. Should I just come off of it?”


Sample Response:

“I am really sorry to hear that your diarrhea got worse. That sounds ​really tough. When I experienced my last flare up, I found it helpful to ​talk to my doctor about it. They were able to adjust my treatment plan ​and helped me get it under control. Have you considered reaching out to ​your healthcare provider to talk about this?”


Why it is effective:

  • Empathy and Validation: It acknowledges the persons distress and ​validates their feelings, which helps build trust and shows ​understanding.
  • Personal Experience: Sharing a personal anecdote makes the advice ​more relatable and demonstrates that the mentor understands what ​the mentee is going through.
  • Encouragement to Consult Professionals: It emphasizes the ​importance of professional medical advice, steering the person away ​from making treatment decisions without expert input.
  • Reassurance and Support: By highlighting that treatment ​adjustments are a normal part of managing IBD, it reassures the ​mentee that seeking help is a proactive and appropriate step.
  • Actionable Advice: It provides a clear next step for the person—​contacting their healthcare provider—which helps in moving forward ​constructively.


Unsure of Symptom Severity

Mentee:

I’ve been feeling so tired this week and I can barely make it through the ​work day. I’ve been running to the bathroom a lot more and there has ​been blood in my stool again. Do you think I should be worried?”


Sample Response:

I am so sorry you're experiencing these symptoms. Having an increase ​in fatigue and seeing blood can be worrisome and really frustrating to ​deal with. When my IBD gets worse, I try to send my doctor a message. ​So many different things can cause these symptoms and it’s really ​important to get a medical opinion to understand what’s going on and ​what steps to take next”


Why it is effective:

  • Empathy and Understanding: It acknowledges the person’s ​discomfort and concerns, showing empathy and validating their ​experience.
  • Relatable Experience: Sharing a personal experience makes the ​response more relatable and reassures the person that they’re not ​alone in facing such challenges.
  • Encouragement to Seek Professional Help: It underscores the ​importance of consulting a healthcare provider rather than self-​diagnosing or assuming the worst, ensuring the person receives ​accurate medical advice.
  • Practical Guidance: It provides actionable advice, such as tracking ​symptoms and contacting a healthcare provider, which helps the ​person take proactive steps toward managing their condition.
  • Reassurance: By emphasizing that these symptoms can be managed ​with professional help, the response reduces anxiety and encourages ​the mentee to seek the support they need.


Asking About Exercise

Mentee:

“I want to start exercising more but I’m still recovering from surgery. Do ​you think running, pilates or swimming is better for people with an ​ostomy?”


Sample Response:

“Exercise is a great way to relieve stress and take control of your health. ​I’ve found that different types of exercise work better at different times ​depending on how i'm feeling. When I was recovering from surgery I ​asked my doctor if they could refer me to a physical therapist to create a ​safe exercise plan that suited my needs. You might want to consider ​checking in with them to make sure you’re being safe.”


Why it is effective:

  • Encouraging and Positive: It starts with positive reinforcement ​about the benefits of exercise, which helps motivate the person and ​acknowledges their initiative.
  • Personal Experience: Sharing a personal experience adds relatability ​and shows the person that others have navigated similar situations ​successfully.
  • Informative Advice: It explains the potential benefits and drawbacks ​of different types of exercise for someone with an ostomy, providing ​useful information to guide their decision-making.
  • Professional Guidance: Emphasizing the importance of consulting a ​healthcare provider or physical therapist ensures that the person ​receives expert advice tailored to their specific needs, enhancing ​their safety and effectiveness of the exercise plan.
  • Safety First: By advising consultation with a professional, it ​underscores the importance of safety and personalized care during ​the recovery phase, which is crucial for avoiding complications.


Considering Surgery

Mentee:

“My doctor suggested that I get surgery for my Crohn’s disease. Things ​have been really bad and I’ve already failed 3 medications. Do you think I ​should go through with it?”


Sample Response:

“Surgery is a really big decision, and it’s normal to feel overwhelmed and ​confused about what to do. I am sure you have a lot of questions, and ​there is always room to talk about it in this space. We also have support ​services such as the Power of Two and specialized support groups ​where you can connect with patients who have been there. If you have ​more questions the IBD Help Center alongside your healthcare team can ​give you the detailed information you need to make an informed choice.”



Why it is effective:

  • Empathy and Validation: It acknowledges the difficulty of the ​decision and validates the person’s feelings, showing that their ​concerns are understandable.
  • Encouragement to Seek Information: It emphasizes the importance ​of gathering detailed information from healthcare professionals and ​support resources, which helps the mentee make a well-informed ​decision.
  • Support Resources: Mentioning specific support services and groups ​provides actionable options for the person to connect with others ​and gain insights from their experiences, which can be reassuring ​and informative.
  • Professional Guidance: Recommending consultation with the ​healthcare team and the IBD Help Center ensures that the person ​receives expert advice tailored to their unique situation.
  • Empowerment: By encouraging the person to explore all available ​resources and seek support, the response empowers them to make a ​decision that feels right for them.


Asking About Diet Changes

Mentee:

“I read about this new diet that is supposed to help IBD. Do you think I ​should try it? Have you been on it?”


Sample Response:

“The food you eat can play a role in managing your IBD but it’s different ​for everyone. My experience with diet has been [insert here].*


Have you seen the Crohn’s & Colitis Foundation’s Gut Friendly Recipe ​Guide? They also have a great website dedicated to nutrition with IBD.”


*you can share what diet you are on, and your trigger foods, but you can ​not prescribe meal plans or give detailed advice


Why it is effective:

  • Personal Experience: Sharing your own dietary experience adds a ​personal touch and helps the person understand that others with IBD ​navigate similar choices.
  • Resource Recommendations: Providing specific resources like the ​Crohn’s & Colitis Foundation’s guides gives the person reliable ​sources for further information and practical support.
  • Empowerment and Support: By acknowledging that dietary ​responses can vary and encouraging the person to explore options, ​the response empowers them to make informed decisions.


Skills & Tools for Effective ​Mentoring

Active Listening Techniques

Share Your Knowledge, Skills, and Experience

Share Your Knowledge, Skills, and Experience.

You are not only a support group facilitator but a support group member. The group will benefit from your knowledge, skills, and experience. Refrain from sharing too much or dominating a conversation; you are there to provide support to the members.


Engage in Active Listening

Active listening is being fully engaged while another person is talking to you. It is listening with the intent to understand the other person fully rather than listening to respond. While engaging in active listening, you can restate, question, summarize, reflect, and validate to let the speaker know you are listening to what they are saying.


Restating: Repeat what the other person said using slightly different words.

Questioning: Ask mild, probing questions to clarify further or to get the person to expand on the conversation. Be careful not to come across as interrogating or doubtful of what they said.

Summarizing: This puts context on the conversation and can help the group gain perspective.

Reflecting and validating feelings: Recognizing what you perceive as the speaker’s feelings behind the statements they are making (for example, it seems like when your partner didn’t listen to you, you became frustrated) can help them to realize how they are feeling and justify their emotions.


Engage in Active Listening

Active Listening Techniques

Paraphrase

“From what I ​understand you...”

Eye Contact

Look at them when ​they are speaking

Listen Non-Verbally

Smile and nod your ​head when it’s ​appropriate

Avoid Distractions

Make sure you are in ​a quiet, safe space ​for​ them to share

Recall Information

Remember what ​they have shared in ​the past and make ​connections

Key things to remember:

ALWAYS validate someone’s

feelings and experiences before

offering a potential solution.

Many people are NOT looking for

a solution, rather they are just

looking for someone to LISTEN

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Asking Effective Questions

In a support group setting or one-on-one mentoring, asking effective ​questions can facilitate meaningful conversation and understanding. ​There are different types of questions you can use, each serving a ​specific purpose:


Open-Ended Questions

Open-ended questions encourage respondents to elaborate on their ​thoughts, feelings, and experiences. These questions cannot be ​answered with a simple "yes" or "no," allowing for richer dialogue and a ​deeper understanding of the respondent's point of view. Use open-​ended questions to explore topics more fully and gain insight into the ​challenges faced by your mentees.

Examples:

  • "Can you tell me more about how you’ve been managing your ​symptoms lately?"
  • "What have you found to be the most challenging aspect of living ​with IBD?"
  • "How do you typically cope with flare-ups when they occur?"


Probing Questions

Probing questions are used to delve deeper into specific topics or ​issues. They help uncover more details and gain a better understanding ​of a mentee's situation, thoughts, and feelings. Probing questions are ​often follow-ups to open-ended questions and can help clarify or ​expand on responses.

Examples:

  • "How has your social life been impacted by IBD?"
  • "Can you describe a time you felt well-supported by your healthcare ​team?"


Closed Questions

Closed questions are useful for gathering specific information or ​confirming details. These questions usually elicit a short, direct answer, ​often "yes" or "no." While they are less exploratory, they are valuable for ​clarifying facts or understanding specific aspects of a mentee's situation.


Examples:

  • "Do you feel comfortable discussing your symptoms with your ​healthcare provider?"
  • "Have you been keeping track of your flare-ups?"
  • "Did you speak to your doctor about that?"


By using a combination of open-ended, probing, and closed questions, ​you can facilitate productive and supportive conversations. This ​approach helps people feel heard and understood while also providing ​the opportunity to explore and address their concerns more ​comprehensively.

Problem Solving

Problem-solving skills will come into play when dealing with individual or group problems

Solving the Problem on Your Own

Identify the problem

Determine the cause

Explore the solutions

Select the most appropriate response

Implement the solution


Identify the problem

Determine the cause

Explore the solutions

Select the most appropriate response

Implement the solution

Solving the Problem as a Group

Identify the problem

Listen to all solutions

DIscuss the fesible solutions

Select the best option

Assess the outcome

Providing Emotional Support & ​Empowerment

Maintaining a safe and supportive environment:

Be encouraging

Making encouraging versus dismissive statements lets your members ​know they are supported and being understood. Try acknowledging ​members' struggles, being reassuring, and thanking them for sharing ​their issues.

Encouraging vs dismissive statements:

EN​COURAGING

This is hard but I believe that you can do it

I understand how you can have such ​negative feelings when dealing with this type ​of situation

I am so sorry you are dealing with this. I ​know it can be hard. How do you think you ​should handle this?

DI​SMISSIVE

You’ll get over it

Try not being so negative

That has happened to all of us

Respect Autonomy:

EVERYONE has the right to make their OWN decisions: Always respect the ​person’s right to choose their own path. Avoid making decisions for them, and ​instead, support them in making informed choices.


Empower Decision Making:

NEVER make a decision on behalf of anyone, allow them to make their OWN ​CHOICE: Empowering mentees involves providing information and guidance ​without taking over their decision-making process. Encourage them to weigh their ​options and decide what is best for them.


Encourage Leaning on Other Supports:

Encourage those you are supporting to reach out to family, friends, doctors, and ​other support systems. It's important for them to have a network of support ​beyond the mentoring relationship.


Build Up Their Esteem:

When they are handling things well without support, let them know and ​encourage them: Positive reinforcement helps people recognize their strengths ​and build confidence.


Set Boundaries:

Do NOT be available all the time, and hold strong boundaries to protect the ​relationship: While being supportive is crucial, it's equally important to maintain ​boundaries. This prevents burnout and ensures the relationship remains healthy ​and sustainable.

Cultural Sensitivity & Diversity

Fostering a culturally sensitive and diverse environment is essential in ​any support setting. Here's how you can practice and promote these ​values:


Educate Yourself

  • Continual Learning: Stay informed about different cultures, ​backgrounds, and experiences. This ongoing education helps you ​understand and appreciate the diversity within your group and ​enhances your ability to support others effectively.


Respect Cultural Differences

  • Value Diversity: Recognize and honor the cultural differences that ​members of your group bring. This includes being aware of and ​respectful towards different customs, traditions, communication ​styles, and values.


Avoid Making Assumptions

  • Do not assume that everyone from a particular cultural background ​shares the same beliefs, values, or experiences. Approach each ​person as an individual and seek to understand their unique ​perspective.


Ask Questions Respectfully

  • When you're unsure or curious about cultural practices or ​viewpoints, ask questions in a respectful and open-minded manner. ​This shows respect for the other person’s experiences and a ​willingness to learn.


Use Inclusive Language

  • Ensure that your language is inclusive and free from stereotypes or ​discriminatory undertones. Avoid generalizations and be conscious ​of using terms that are respectful and representative of all ​individuals.


Reflect on Your Own Cultural Bias

  • Regularly reflect on your own cultural biases and how they may ​impact your interactions. Acknowledging and addressing these ​biases is crucial for fostering a genuinely inclusive environment.


Handling Microaggressions

Definition:

Microaggressions are subtle, often unintentional verbal or non-verbal ​behaviors that convey hostility, disrespect, or negative assumptions ​toward a person’s identity, background, or marginalized group.


Examples of Microaggressions

Racial or Ethnic: “Where are you really from”

Gender: “You’re too pretty to be good at your job”

Sexual Orientation: “Who’s the man and who’s the woman in the ​relationship?”

Disability: “You don’t look sick”

Age: “You’re pretty good for someone your age”

Religion: “Isn’t that a bit much to follow such strict rules?”


Common IBD Macroaggressions

Unsolicited Medical Advice

“You should just try doing yoga”

Questioning Medication Choices

“Why are you taking a biologic instead of prednisone?”

Implying Emotional Weakness

“Well maybe if you managed your stress better you wouldn’t be in a ​flare up”

Assumptions about Diet

“Well maybe if you tried cutting out gluten your diarrhea would be ​better”

Minimizing of Symptoms

Comments like, "You're lucky it's not worse"


What to Do if a Microaggression Occurs

Stay Calm

  • Take a deep breath and maintain your composure. Responding ​calmly helps you manage the situation more effectively and keeps ​the conversation focused.


Acknowledge the Impact

  • Recognize and address how the microaggression affects you. It’s ​okay to express that the comment or behavior was hurtful or ​inappropriate.


Educate

  • Provide information to the person who made the microaggression. ​Explain why their comment or behavior is problematic and offer ​guidance on how to be more respectful.


Ask Questions

  • Engage in a constructive dialogue by asking questions. For ​example, “What do you mean by that comment?” or “Could you ​clarify your intention behind what you said?”


Move Forward

  • After addressing the microaggression, focus on moving forward. ​Reinforce positive interactions and, if necessary, establish ​boundaries to prevent similar issues in the future.


Reminder:

  • Addressing microaggressions constructively can lead to greater ​understanding and respect within diverse groups. Your ​experiences and feelings are valid, and advocating for respectful ​interactions benefits everyone involved.
  • If anything ever gets out of hand and you are unsure of how to ​handle it, please reach out to the foundation support staff.



Handling Macroaggressions

Definition:

Macroaggressions are overt and explicit forms of discrimination, ​prejudice, or hostility based on race, ethnicity, gender, sexuality, religion, ​or other characteristics. Unlike microaggressions, which are subtle and ​often unintentional, macroaggressions are direct and deliberate acts of ​bias.


What to Do if a Macroaggression Occurs

Hang Up the Call

  • If the macroaggression occurs during a virtual or phone interaction, ​end the call immediately. Prioritize your safety and well-being.


Alert Support Staff ASAP

  • Report the incident to the relevant support staff as soon as possible. ​Provide them with details about the incident so they can take ​appropriate action.


Take Care of Yourself

  • After the incident, take steps to care for your mental and emotional ​well-being. Seek support from friends, counselors, or and foundation ​support staff.


Reminder:

  • Macroaggressions are NOT tolerated in support spaces. Your safety ​and respect are top priorities.



Trauma Informed Support

Living with Inflammatory Bowel Disease (IBD) can be traumatic. It's ​essential to provide trauma-informed support to ensure a safe and ​supportive environment for those affected.


Understanding the Impact of Trauma

  • Prevalence of Trauma: Approximately 25% of people with IBD report ​experiencing post-traumatic stress symptoms (Bugwadia et al., ​2024).
  • Nature of Trauma: Hospitalizations, flare-ups, painful symptoms, and ​major surgeries can all be traumatic. Unlike other forms of trauma, ​medical trauma from IBD cannot be physically distanced from, as the ​source is ongoing.


Signs to Look Out For

  • Intrusive Memories: Flashbacks or recurring thoughts about ​traumatic medical experiences.
  • Avoidance: Avoiding necessary medical follow-ups or discussing the ​condition.
  • Difficulty Coping & Increased Anxiety: Struggling with day-to-day ​management and feeling heightened anxiety.


Creating a Safe & Supportive Space

Be AWARE of Your OWN Feelings:

If you live with IBD, be mindful of your emotional responses, especially ​when listening to others share their experiences. Recognizing your ​triggers is crucial for maintaining a supportive environment.


Respect Boundaries:

Do not push anyone to discuss topics they are not ready to address. It’s ​important to respect each individual’s readiness and comfort level.


Use Trigger Warnings:

Encourage the use of trigger warnings before discussing potentially ​distressing topics. Remind members that they can step out or take a ​break if they feel overwhelmed.


Responding to Triggered Individuals

  1. Assess the Situation:
    • Determine if the support group can handle the situation or if the ​person needs further support, possibly outside the group setting.
  2. Encourage a Pause:
    • Suggest that the person take a pause and engage in a simple ​breathing exercise to calm down.
  3. Redirect Back to the Original Speaker:
    • Once the triggered individual has had a moment to pause, invite ​the original speaker to continue their thoughts.
  4. Invite Input:
    • Allow group members to share their thoughts if they feel ​comfortable, but ensure no one feels pressured to speak.

Trauma-Informed Language

INSTEAD OF THIS:

You should...

you failed treatment

lazy

victim

USE THIS

Have you considered..

treatment failed you

honoring my body’s need for rest

survivor

Self Disclosure Guide

All self disclosure should be:

non-scary

+

non-dominating

Self-disclosure can enhance peer support by fostering connection and ​empathy. When sharing personal experiences, it's crucial to ensure that ​your disclosure is supportive and appropriate. Here’s how to navigate ​self-disclosure effectively in the context of IBD:


Key Principles for Self-Disclosure


Non-Scary Disclosure:

  • Focus on Facts: Share the factual aspects of your experience rather ​than focusing on fears or distressing details. This helps to maintain a ​constructive and supportive environment.
  • Highlight Coping Strategies: Emphasize how you managed and ​overcame the challenging aspects of your experience. This can ​provide practical advice and encouragement to your mentee.
  • Moderate Emotion: Express your emotions in a balanced way that ​doesn’t overwhelm your mentee. Your goal is to be relatable and ​supportive without adding to their stress.


Non-Dominating Disclosure:

  • Use “I” Statements: Frame your experiences as your own by using ​“I” statements (e.g., “I found it challenging when…”). This clarifies ​that you are sharing your personal perspective and not imposing it ​on others.
  • Ask for Permission: Before sharing a personal story, ask, “Is it okay if ​I share something that happened to me?” This respects the mentee’s ​boundaries and ensures they are comfortable with the disclosure.
  • Refocus on the Mentee: After sharing, gently steer the conversation ​back to the mentee. Ask questions or offer support related to their ​situation, ensuring that the focus remains on their needs and ​experiences.


Applying Self-Disclosure Effectively

  • Consider the Mentee’s Comfort: Be aware of the mentee’s emotional ​state and readiness to hear about your experiences. If they seem ​uncomfortable, it’s okay to withhold disclosure.
  • Be Concise and Relevant: Share only what is necessary and relevant ​to the conversation. Avoid lengthy or detailed disclosures that might ​overshadow the mentee’s experience.
  • Maintain Professional Boundaries: Keep the focus on supporting the ​mentee’s journey. Your disclosure should serve their needs and not ​be about seeking validation or sharing for the sake of sharing.


By following these guidelines, you can use self-disclosure to strengthen ​your support, offering valuable insights and fostering a deeper ​connection with your mentee.

Building Rapport & Creating a ​Safe Space

Share Your Story

Let members know you are one of them and builds trust. Do not dominate a conversation with your story, you are there to offer support.

Your Openness Can Encourage Others

Your behavior sets the culture for the group. Lead by example.


Sharing Creates Bonds

Social support comes from bonds created within the group.


Navigating a Mental Health ​Crisis




Navigating a ​Mental Health ​Crisis



crisis
  • Step by step guide ​to navigating when a ​patient is in crisis


  • When in doubt, call ​support staff

Mindfulness Exercises



Mindfulness Exercises


Mindful Mastery Icon
  • Mindfulness ​exercises are ​practical tools ​someone can use ​every day


  • These exercises are ​great for grounding ​and can be ​incorporated into ​every meeting

Ice Breakers


Icebreakers


Communication
  • Good conversation ​starters to use when you ​don’t know what to say


  • Icebreakers catered ​towards different age ​groups, experiences and ​more.

Navigating the Foundation’s ​Website

How to Navigate the Website

Crohn’s & Colitis Foundation Tools & Resources

The Crohn’s & Colitis Foundation Website

The Foundation has many free tools and resources for patients, caregivers, and healthcare providers. The following section will walk you through the website.

First, let’s take a look at the top bar

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About Us

This is where you will find the Foundation’s Mission and Core Values, Strategic Plan, Board Members, and more.

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Local Resources

Patients can search for chapters, support groups, and events

Find a Support Group

There are many places on the Foundation website that will take you to the Find a Support Group page

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Find A Support Group

This page is in the process of an upgrade. It will slowly begin to look different and become MUCH more user friendly

Find A Support Group

The easiest way to find a group is to search by state, chapter, or category. Since most support groups are virtual, searching by zip code will yield few results.

Search by state

Search by category

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Search by chapter

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News & Events

Our Impact

Now, the 2nd *******

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Patients and Caregivers

This is where you will find resources for you, the group, and its members

I want to point out the Helpful Links section. This is an extensive list of links to outside resources. Please take the time to check it out

In the 1st column, you will find information on Crohn’s disease & ulcerative colitis, the IBD Medication Guide, and Gut Friendly Recipes

Links in the 2nd column will take you to the IBD Help Center, youth & young adult resources, and support services

The 3rd column contains MyIBD Learning, the IBDVisable Blog, and other resources

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Research

Learn about the Foundation’s current research initiatives and find out how you can participate

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Professionals

Memberships, conferences, education, and resources for Healthcare Professionals

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Get Involved

Find local fundraising events, sign up for advocacy efforts, make donations, and see all of the Foundation’s volunteer opportunities

Life with IBD Conversation Starters

Parenting with IBD

Conversation Starters


Managing Symptoms with Kids

  • How do you manage flare-ups or symptoms while caring for your ​children?
  • What strategies have you found helpful for balancing your health ​needs with parenting responsibilities?


Communicating to Kids about IBD

  • How do you explain your IBD to your children in an age-appropriate ​way?
  • What are some ways you've helped your children understand and ​cope with your condition?


Emotional Impact

  • How does living with IBD affect your emotional well-being as a ​parent?
  • What support systems or coping strategies do you use to manage ​stress and emotional challenges?


Managing Medical Appointments

  • How do you organize and manage your medical appointments ​around your parenting duties?
  • What tips can you share for ensuring your children's routines are ​maintained during your medical visits?


Support from Family and/or Partner

  • How does your partner or family support you in managing IBD while ​parenting?
  • What advice do you have for involving family members in your care ​and your children's care?





RESOURCES

Father Holding a Kid

Parenting & Caregiving for ​Someone with IBD

Conversation Starters


Navigating Diagnosis / Treatment

  • How did you handle the initial diagnosis of your loved one with IBD?
  • What have been some key considerations in choosing and managing ​treatment options?


Impact on Family Dynamics

  • How has your loved one's IBD affected your family dynamics?
  • What strategies have you found helpful in maintaining a healthy ​family environment?


Advocating for Loved One

  • How do you advocate for your loved one’s needs in healthcare ​settings?
  • What tips can you share for effectively communicating with ​healthcare providers?


Managing Medical Appointments

  • How do you organize and manage medical appointments for your ​loved one?
  • What are some best practices for coordinating care and ensuring ​follow-through on medical advice?


How to be Supportive

  • What are some ways you've found effective in providing emotional ​and practical support?
  • How do you balance being supportive with encouraging ​independence?






RESOURCES

Father Holding a Kid

Coping & IBD

Conversation Starters


Coping Strategies

  • What are some things you’ve found helpful for coping with the daily ​challenges of IBD?
  • What coping skills do you use when you are going through a flare ​up?


Finding Support

  • Who do you usually reach out to for support with IBD and what kind ​of support do they offer?
  • Have you found any support groups or resources that have been ​especially beneficial for you?


How to Ask for Support

  • How do you go about letting others know when you need help with ​your IBD?
  • What makes it easier or harder for you to ask for support from ​friends, family or healthcare providers?


Mindfulness Exercises

  • Have you tried mindfulness or relaxation exercises to help with IBD? ​How did they work for you?


Acceptance & Resilience

  • What has been the most challenging aspect of accepting your IBD, ​and how have you worked through it?
  • In what ways has IBD affected your sense of self or identity?


Managing Flare Ups

  • What are some ways you've found effective in providing emotional ​and practical support?
  • How do you balance being supportive with encouraging ​independence?


Setting Boundaries

  • How do you set boundaries to protect your health while managing ​your IBD?
  • Have you faced any difficulties' with setting boundaries and how ​have you navigated those situations?


RESOURCES

Stress Management Icon

Work & IBD

Conversation Starters


Disclosure in the Workplace

  • What are some of the challenges you’ve faced when deciding ​whether to disclose your condition to your colleagues or employer?
  • Have you had any experience with disclosing your IBD at work? ​What factors influenced your decision to share or not share?


Managing Symptoms at Work

  • How do your IBD symptoms impact the way you show up at work?
  • Have you found any strategies to help you manage your symptoms ​during the work day?


Accommodations & Workplace Rights

  • What accommodations have you requested or received at work to ​help manage your IBD?
  • Have you needed to make any changes to your accommodations ​over time? If so how did you go about it?


Career Planning & Long Term Goals

  • How has IBD influenced your career goals and long term plans?
  • What steps are you taking to align your career aspirations with your ​health needs?


Balancing Work with Appointments

  • How do you manage scheduling and balancing your work ​responsibilities with medical appointments?
  • Do you feel comfortable speaking to your supervisor about ​switching around your schedule to accommodate appointments?


Navigating Flare-Ups at Work

  • What communication strategies have you found effective when you ​need to take time off or adjust your workload due to a flareup?


RESOURCES

Work Outline Icon

Pregnancy & IBD

Conversation Starters


Symptoms during Pregnancy

  • How have your IBD symptoms changed since becoming pregnant?
  • What symptoms havve been the most difficult to manage during ​your pregnancy, and what strategies ahve you used to cope with ​them?
  • Has your healthcare team had to make any adjustments to your ​treatment plan due to pregnancy?


Support Systems

  • Who has been most supportive during your pregnancy with IBD, and ​how have they helped you manage your condition?
  • Who do you expect will be a part of your support system after the ​baby arrives?


Postpartum Considerations

  • How are you preparing for the transition to postpartum care for both ​yourself and your baby considering your IBD?


Career Planning & Long Term Goals

  • How has IBD influenced your career goals and long term plans?
  • What steps are you taking to align your career aspirations with your ​health needs?


Navigating Medical Appointments

  • How are you balancing medical appointments for both your IBD and ​your pregnancy? How is your healthcare team collaborating?


Questions for your OBGYN

  • How have you approached discussing IBD with your OBGYN?
  • What specific questions or concerns do you have for your OBGYN ​regarding your IBD and pregnancy?
pregnancy

RESOURCES

Relationships & IBD

Conversation Starters


Communication Strategies

  • How do you communicate about your IBD with your partner?
  • How do you approach conversations about your IBD when you’re ​feeling overwhelmed or uncertain?
  • Are there any specific tools or techniques you’ve used to help your ​loved one understand your needs and challenges related to IBD?


Intimacy & Physical Health

  • How has IBD affected your experience of intimacy and have you ​been able to make adjustments?
  • How do you navigate conversations about intimacy and physical ​health with your partner, considering your IBD?



Planning & Future Considerations

  • How do you incorporate your IBD into your long term plans and ​goals?
  • What considerations have you made in managing your condition in ​future stages of life, such as starting a family, moving to a new place ​or making a career change?


Boundaries and Self Care

  • What boundaries have you set to protect your well-being while ​managing IBD?
  • How do you prioritize self care and managing your IBD without ​being guilty or worried about how it might affect your relationship?


Educating Partners

  • What are the most important things you want your partner to ​understand about living with IBD?
  • What challenges have you encountered in getting your partner to ​understand and support your needs, and how have you overcome ​them?



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RESOURCES

Dating & IBD

Conversation Starters


Disclosure Timing

  • When did you decide to disclose your IBD to your partner?
  • How do you determine the right time to share information about ​your IBD with someone new?


How to Disclose

  • What key points do you include when explaining your IBD to ensure ​that the other person understands your needs and limitations?
  • How do you handle your emotions depending on how the other ​person reacts?


Navigating Intimacy

  • How does having IBD impact your intimate life?
  • How do you approach discussions about intimacy with your partner ​when managing your IBD symptoms?


Accessible Date Ideas

  • How do you plan dates or activities to ensure that they are both dun ​and accessible given your IBD?
  • How do you handle eating out with dietary restrictions and how do ​you advocate for yourself at restraunts?


Communicating IBD Limitations

  • How do you communicate your IBD limitations to the person you are ​dating in a way that helps them understand and support you?


Couple on a Date

RESOURCES

School & IBD

Conversation Starters


Managing Symptoms at School

  • What strategies have you found helpful for managing your IBD ​symptoms during the school day?
  • How do you handle flare-ups or symptoms while you’re in class or ​participating in school activities?
  • Are there any specific routines or adjustments that have helped you ​stay on top of your health while attending school?


Academic Accommodations

  • Have you explored or requested any academic accommodations to ​help manage your IBD? What accommodations have been most ​useful for you?
  • How did you go about requesting academic accommodations, and ​what was the process like?
  • If you do not have accommodations, do you think you could benefit ​from them?


Navigating Absences

  • How do you handle absences from school due to IBD symptoms or ​medical appointments?
  • What strategies have you found effective for catching up on missed ​work or assignments after being absent?
  • How do you communicate with your teachers or professors about ​your absences and ensure you’re staying on track with your ​coursework?


Peer Relationships

  • How do you explain your IBD to your peers, and what has been their ​reaction?
  • What challenges have you faced in maintaining friendships or peer ​relationships while managing your condition?
  • How do you navigate social situations with peers when your IBD ​symptoms are acting up?


How to Use Campus Resources

  • What campus resources have you found helpful in managing your ​IBD while attending school?
  • How do you make the most of resources like counseling services, ​health centers, or academic support offices?
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Surgery & IBD

Conversation Starters



Preparation & Recovery

  • How did you prepare for your surgery related to IBD, and what steps ​did you take to ensure you were ready?
  • What strategies or routines have you found helpful for your recovery ​after IBD surgery?
  • What were the most challenging aspects of your recovery, and how ​did you overcome them?
  • How did you adjust your daily routine during your recovery phase, ​and what adjustments were most beneficial?


Impact on Daily Life

  • How did you balance your recovery with your normal daily activities, ​including work, school, or social life?
  • Have you noticed any long-term changes in your daily life as a result ​of the surgery, and how have you adapted?


Support System

  • Who provided the most support during your surgery and recovery, ​and how did they assist you?
  • What role did your family, friends, or healthcare team play in your ​preparation and recovery process?
  • How did you communicate your needs to your support system, and ​what specific types of help did you find most valuable?


Long-Term Outlook

  • How do you see the surgery impacting your long-term health and ​management of IBD?
  • What goals or expectations have you set for yourself following the ​surgery, and how are you working towards them?
  • What advice would you give to someone preparing for IBD surgery ​about managing their expectations for recovery and long-term ​results?
Surgery Icon

RESOURCES

Ostomy

Conversation Starters


Decision to Get an Ostomy

  • What factors influenced your decision to get an ostomy, and how ​did you come to that decision?
  • How did you feel about the decision before and after the surgery, ​and what helped you through the decision-making process?
  • What advice would you give to someone who is considering an ​ostomy but is unsure about whether it’s the right choice for them?


Adjusting to Life with an Ostomy

  • What were the biggest challenges you faced when adjusting to life ​with an ostomy, and how did you overcome them?
  • How did your daily routine change after getting an ostomy, and what ​adjustments did you find most helpful?
  • What strategies or tips have you found useful in adapting to life with ​an ostomy, both physically and emotionally?


Daily Management

  • What does your daily routine for managing your ostomy look like, ​and what products or techniques do you find most effective?
  • How do you handle unexpected issues or complications with your ​ostomy, and what resources have been most helpful?
  • What advice would you give for maintaining skin health and comfort ​around the ostomy area?


Support System

  • Who has been your primary source of support since getting your ​ostomy, and how have they helped you?
  • How do you communicate your needs and experiences to your ​support system, and what has been most effective in getting the ​support you need?
  • What role have support groups or online communities played in your ​adjustment to living with an ostomy?


Quality of Life Improvements

  • How has getting an ostomy impacted your quality of life, and what ​improvements have you noticed since the surgery?
  • What positive changes have you experienced in your daily life or ​overall well-being since getting an ostomy?
  • How do you balance managing your ostomy with pursuing activities ​or goals that are important to you?


Advocating for Yourself

Conversation Starters


Understanding IBD

  • What have you found most important to understand about your IBD ​in order to effectively advocate for yourself?
  • How do you use your knowledge about IBD to communicate your ​needs and concerns to your healthcare team?


Building a Supportive Care Team

  • What qualities do you look for in a healthcare provider to ensure ​they’re a good fit for your needs?
  • How have you built and maintained a supportive care team, and ​what steps have you taken to ensure effective communication and ​collaboration?
  • What challenges have you faced in assembling a care team, and how ​have you addressed them?


Understanding Your Rights

  • What resources or organizations have you found helpful in ​understanding and advocating for your patient rights?


Preparing for Medical Appointments

  • What strategies do you use to prepare for medical appointments to ​ensure that you get the most out of your time with your healthcare ​providers?
  • How do you keep track of questions or concerns you want to discuss ​during your appointments?
  • What has been most helpful in communicating your symptoms and ​treatment goals effectively during medical appointments?


Symptom Diaries & Health Journals

  • What key information do you include in your health journal to make ​it a useful tool for both you and your healthcare team?
  • How has maintaining a symptom diary or health journal helped you ​in managing your IBD and advocating for your needs?



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Self Care and Burnout Prevention

Self Care & Burnout

Burnout

What is burnout?

Burnout can be defined as a state of mental, physical, and emotional exhaustion ​caused by stress. Burnout can lead to a loss of interest in the group and a lack of ​motivation to lead the group.


Signs of burnout

  • Physical signs are tiredness, headaches, muscle pains, or changes to appetite
  • Emotional signs are loss of motivation, self-doubt, feeling defeated, or a sense ​of detachment
  • Behavioral signs are not keeping up with responsibilities, procrastination, and ​missing or arriving late to meetings


Prevention strategies

  • Having a co-facilitator will distribute tasks and obligations so everything does ​not fall on one person.
  • Creating a team environment and having group members share ​responsibilities reduces burnout.
  • Be clear with members about group rules, boundaries, and acceptable ​behavior.
  • Only take on what you can handle; do not overcommit yourself.

Facilitator Self Care

As a facilitator, you can experience a range of emotions. Dealing with the ​emotions of others can take its toll. For those of us who have experienced ​medical trauma, it can be a reminder of some difficult times. Self-care is ​important to maintain your physical and mental health as a facilitator and in ​your everyday life.

Physical

There is a strong connection between the body and the mind, so keeping the ​body healthy will keep the mind healthy, too.

  • Get plenty of sleep
  • Eat right
  • Take your medications
  • Get plenty of exercise


Social

It can be hard to make time to be social when you are busy, but socialization is ​an integral part of self-care.

  • Make an effort to reach out to friends and family
  • Don’t just rely on technology for contact; meet with people face-to-face

Mental

Participate in activities that fuel and inspire your mind. Stay mentally healthy by ​engaging in self-affirming behaviors.

  • Read a book, watch a movie, complete a puzzle; do things that make you ​happy and stimulate your mind
  • Practice behaviors like mindfulness and self-compassion that can lower ​anxiety and depression


Spiritual

Spiritual self-care can involve religion or anything that gives you a sense of ​meaning and understanding.

  • Take time to practice spiritual activities that you find enjoyable
  • Reflect on life and your positive experiences


Emotional

Developing healthy coping skills can help you manage negative feelings.

  • Find healthy ways to express your feelings
  • Engage in activities that make you feel refreshed

Stepping Down

Is it time to step down?

If you are experiencing burnout, reach out to me and let me know. It is ok to take some time off. Your burnout could hurt you and the group. Taking a step back is not letting the group or yourself down. It is a responsible decision to improve your health and allow for the group’s continuity. I am here to help; please let me help if needed.

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