Understanding Your Role
Understanding Your Role
Your Role
NOT Your Role
Sharing your experiences and insights
Diagnosing
Providing emotional support
Prescribing treatments
Encouraging communication with
healthcare providers
Overriding medical advice
Empowering informed decision making
Giving legal advice
Promoting self advocacy
Providing mental health services
Offering hope and perspective
If you are a healthcare professional
you are NOT one in the support space.
If you possess any kind of license, or work in the healthcare field, we ask that you do not disclose that to your mentee or support group members, as that opens the door for them to ask medical or mental health questions which you are NOT permitted to answer
Expectations & Requirements
Commitment & Availability
As an IBD peer supporter, your commitment and availability are essential to the success of our programs. Here's what we request of you:
Time Commitment
Duration of Commitment
Scheduling
Flexibility and Communication
Code of Conduct
Supporter Code of Conduct
The purpose of the Code of Conduct is to outline expectations for personal conduct of Crohn’s & Colitis Foundation support group facilitators. This Code of Conduct sets expectations for how we (both volunteers and staff) work together and treat each other. Support group facilitators are asked to conduct themselves according to these expectations when acting as a Foundation volunteer and should adhere to all applicable federal, state, and municipal laws.
Support group facilitators and Power of Two mentors should refrain from such conduct as listed below
Support Group facilitators and Power of Two mentors should refrain from such conduct listed below as it relates to the Foundation:
Power of Two Community Guidelines

These guidelines are in the app visible to all community members
At any time, if you come across someone who is not following the community guidelines please reach out to the Power of Two Admin, Cat.
What is expected in support spaces
Accepting others for who they are and where they are at
Providing support by sharing your lived experience
Sharing credible information and giving appropriate referrals
Staying on topic about IBD
Respecting the privacy of others
Addressing conflicts calmly and respectfully
Actively participating in mentoring calls
Reporting concerns to moderators promptly
What is NOT permitted in support spaces
Disrespectful behavior
Discriminatory remarks based on age, gender, race, religion, sexual orientation, disability or other characteristics
Sharing false or misleading information
Promoting businesses, services or products
Soliciting donations, fundraising or advertising
Graphic or inappropriate content
Violations of privacy
No recruiting for research or clinical trials
Appropriate Referrals
What Not To Do
Do Not Give Medical Advice, Treatment Information, or Make Inappropriate Referrals
Purpose of Support Spaces
Referring Members for Appropriate Support
Contact Us: In cases where further guidance is needed, refer members to the appropriate channels or contact me for additional support and direction. Ensuring that members receive accurate and professional guidance is essential for their health and well-being.
The Golden Rule

When In Doubt, Refer Out
What is an Appropriate Referral
As a peer mentor, your role is to provide support and guidance based on your experiences and knowledge. However, it’s important to recognize that you’re not expected to have all the answers. For situations where the mentee would benefit from professional expertise or specialized support beyond your scope, making timely and appropriate referrals is crucial.
The ONLY Appropriate Referrals Are:
IBD Help Center:
For comprehensive information about IBD, treatment options, and general support resources. They offer valuable resources and can answer a wide range of questions related to IBD.
Support Staff: Elizabeth & Cat:
Please reach out to them with any concerns you may have at any time. You can reach them at eyeackle@crohnscolitisfoundation.org and powerof2@crohnscolitisfoundation.org.
Their Healthcare Team:
For personalized medical advice, treatment decisions, and detailed discussions about symptoms, medications, or surgical options. The healthcare team is best equipped to provide tailored advice based on the mentee’s medical history and current condition.
Support Groups / Power of Two:
We often refer to one another. If you think someone can benefit from either program, encourage them to check it out.
Referral Formula
E
+
S
+
R
Empathize
with what they
are going through
Share
a personal experience
Refer
out to an appropriate party
Empathize:
Acknowledge and validate the persons feelings and experiences. Show that you understand their concerns and are supportive of their situation.
Share:
Offer a relevant personal experience or insight that relates to their concern. This can provide perspective and make the person feel understood and less alone.
Refer:
Direct the person to appropriate resources or parties that can offer expert guidance or additional support. This ensures they get the professional help or information they need to make informed decisions.
Identifying When to Refer
Medical Emergencies or
Severe Symptoms
If someone shares that they are experiencing sudden or severe symptoms such as but not limited to:
intense abdominal pain
significant bleeding
severe pain
high fevers
Advise them to seek IMMEDIATE medical attention
APPROPRIATE REFERRAL
the nearest Emergency Room
911 / EMS
+ Alert Your Support Contact
New or Worsening Symptoms
If someone shares they are experiencing new or worsening symptoms such as but not limited to
persistent diarrhea
weight loss
new abdominal pain
fevers
Advise them to speak to their Healthcare Team
APPROPRIATE REFERRAL
their gastroenterologist
their primary care doctor
urgent care or other service
Medication Changes
or Side Effects
If someone shares that they are concerned about their medication and are experiencing:
concerning side effects
confused on instructions
concerns about interactions
or any other concerns
Advise them to speak to their prescriber
APPROPRIATE REFERRAL
their healthcare team
IBD Help Center
Psychosocial Stress or
Mental Health Concerns
Managing IBD can be emotionally challenging.
If someone discloses:
severe anxiety
severe depression
other mental health concerns
If they are not in an emergency....
APPROPRIATE REFERRAL
their healthcare team
IBD Help Center
ALERT THE FOUNDATION SUPPORT STAFF
**FOR MENTAL HEALTH EMERGENCIES, REFER TO THIS GUIDELINE
Complex Medical Questions
If their medical questions are beyond the scope of general information such as
specific treatment questions
medication questions
surgery specifics
research questions
Encourage them to speak to their HCP or IBD Help Center
APPROPRIATE REFERRAL
their healthcare team
IBD Help Center
Foundation Website for Info
Financial or Social Service Issues
Mentees may face legal or social service issues related to their IBD such as:
school / workplace accomodations
disability benefits
insurance coverage
medical expenses
Advise them to speak to the IBD Help Center
APPROPRIATE REFERRAL
their healthcare team
IBD Help Center
Foundation Website
Seeking an IBD Specialist
Mentees may ask you for names of doctors or to disclose names of people on your treatment team
Do NOT suggest specific doctors because we are peer and community support services
APPROPRIATE REFERRAL
IBD Help Center
they can help connect them to a specialist that takes their insurance
Role Playing
Medication Questions
Mentee:
“My diarrhea and stomach pain have gotten so much worse. I don’t think my biologic is working anymore. Should I just come off of it?”
Sample Response:
“I am really sorry to hear that your diarrhea got worse. That sounds really tough. When I experienced my last flare up, I found it helpful to talk to my doctor about it. They were able to adjust my treatment plan and helped me get it under control. Have you considered reaching out to your healthcare provider to talk about this?”
Why it is effective:
Unsure of Symptom Severity
Mentee:
“I’ve been feeling so tired this week and I can barely make it through the work day. I’ve been running to the bathroom a lot more and there has been blood in my stool again. Do you think I should be worried?”
Sample Response:
“I am so sorry you're experiencing these symptoms. Having an increase in fatigue and seeing blood can be worrisome and really frustrating to deal with. When my IBD gets worse, I try to send my doctor a message. So many different things can cause these symptoms and it’s really important to get a medical opinion to understand what’s going on and what steps to take next”
Why it is effective:
Asking About Exercise
Mentee:
“I want to start exercising more but I’m still recovering from surgery. Do you think running, pilates or swimming is better for people with an ostomy?”
Sample Response:
“Exercise is a great way to relieve stress and take control of your health. I’ve found that different types of exercise work better at different times depending on how i'm feeling. When I was recovering from surgery I asked my doctor if they could refer me to a physical therapist to create a safe exercise plan that suited my needs. You might want to consider checking in with them to make sure you’re being safe.”
Why it is effective:
Considering Surgery
Mentee:
“My doctor suggested that I get surgery for my Crohn’s disease. Things have been really bad and I’ve already failed 3 medications. Do you think I should go through with it?”
Sample Response:
“Surgery is a really big decision, and it’s normal to feel overwhelmed and confused about what to do. I am sure you have a lot of questions, and there is always room to talk about it in this space. We also have support services such as the Power of Two and specialized support groups where you can connect with patients who have been there. If you have more questions the IBD Help Center alongside your healthcare team can give you the detailed information you need to make an informed choice.”
Why it is effective:
Asking About Diet Changes
Mentee:
“I read about this new diet that is supposed to help IBD. Do you think I should try it? Have you been on it?”
Sample Response:
“The food you eat can play a role in managing your IBD but it’s different for everyone. My experience with diet has been [insert here].*
Have you seen the Crohn’s & Colitis Foundation’s Gut Friendly Recipe Guide? They also have a great website dedicated to nutrition with IBD.”
*you can share what diet you are on, and your trigger foods, but you can not prescribe meal plans or give detailed advice
Why it is effective:
Skills & Tools for Effective Mentoring
Active Listening Techniques
Share Your Knowledge, Skills, and Experience
Share Your Knowledge, Skills, and Experience.
You are not only a support group facilitator but a support group member. The group will benefit from your knowledge, skills, and experience. Refrain from sharing too much or dominating a conversation; you are there to provide support to the members.
Engage in Active Listening
Active listening is being fully engaged while another person is talking to you. It is listening with the intent to understand the other person fully rather than listening to respond. While engaging in active listening, you can restate, question, summarize, reflect, and validate to let the speaker know you are listening to what they are saying.
Restating: Repeat what the other person said using slightly different words.
Questioning: Ask mild, probing questions to clarify further or to get the person to expand on the conversation. Be careful not to come across as interrogating or doubtful of what they said.
Summarizing: This puts context on the conversation and can help the group gain perspective.
Reflecting and validating feelings: Recognizing what you perceive as the speaker’s feelings behind the statements they are making (for example, it seems like when your partner didn’t listen to you, you became frustrated) can help them to realize how they are feeling and justify their emotions.
Engage in Active Listening
Active Listening Techniques
Paraphrase
“From what I understand you...”
Eye Contact
Look at them when they are speaking
Listen Non-Verbally
Smile and nod your head when it’s appropriate
Avoid Distractions
Make sure you are in a quiet, safe space for them to share
Recall Information
Remember what they have shared in the past and make connections
Key things to remember:
ALWAYS validate someone’s
feelings and experiences before
offering a potential solution.
Many people are NOT looking for
a solution, rather they are just
looking for someone to LISTEN
Asking Effective Questions
In a support group setting or one-on-one mentoring, asking effective questions can facilitate meaningful conversation and understanding. There are different types of questions you can use, each serving a specific purpose:
Open-Ended Questions
Open-ended questions encourage respondents to elaborate on their thoughts, feelings, and experiences. These questions cannot be answered with a simple "yes" or "no," allowing for richer dialogue and a deeper understanding of the respondent's point of view. Use open-ended questions to explore topics more fully and gain insight into the challenges faced by your mentees.
Examples:
Probing Questions
Probing questions are used to delve deeper into specific topics or issues. They help uncover more details and gain a better understanding of a mentee's situation, thoughts, and feelings. Probing questions are often follow-ups to open-ended questions and can help clarify or expand on responses.
Examples:
Closed Questions
Closed questions are useful for gathering specific information or confirming details. These questions usually elicit a short, direct answer, often "yes" or "no." While they are less exploratory, they are valuable for clarifying facts or understanding specific aspects of a mentee's situation.
Examples:
By using a combination of open-ended, probing, and closed questions, you can facilitate productive and supportive conversations. This approach helps people feel heard and understood while also providing the opportunity to explore and address their concerns more comprehensively.
Problem Solving
Problem-solving skills will come into play when dealing with individual or group problems
Solving the Problem on Your Own
Identify the problem
Determine the cause
Explore the solutions
Select the most appropriate response
Implement the solution
Identify the problem
Determine the cause
Explore the solutions
Select the most appropriate response
Implement the solution
Solving the Problem as a Group
Identify the problem
Listen to all solutions
DIscuss the fesible solutions
Select the best option
Assess the outcome
Providing Emotional Support & Empowerment
Maintaining a safe and supportive environment:
Be encouraging
Making encouraging versus dismissive statements lets your members know they are supported and being understood. Try acknowledging members' struggles, being reassuring, and thanking them for sharing their issues.
Encouraging vs dismissive statements:
ENCOURAGING
This is hard but I believe that you can do it
I understand how you can have such negative feelings when dealing with this type of situation
I am so sorry you are dealing with this. I know it can be hard. How do you think you should handle this?
DISMISSIVE
You’ll get over it
Try not being so negative
That has happened to all of us
Respect Autonomy:
EVERYONE has the right to make their OWN decisions: Always respect the person’s right to choose their own path. Avoid making decisions for them, and instead, support them in making informed choices.
Empower Decision Making:
NEVER make a decision on behalf of anyone, allow them to make their OWN CHOICE: Empowering mentees involves providing information and guidance without taking over their decision-making process. Encourage them to weigh their options and decide what is best for them.
Encourage Leaning on Other Supports:
Encourage those you are supporting to reach out to family, friends, doctors, and other support systems. It's important for them to have a network of support beyond the mentoring relationship.
Build Up Their Esteem:
When they are handling things well without support, let them know and encourage them: Positive reinforcement helps people recognize their strengths and build confidence.
Set Boundaries:
Do NOT be available all the time, and hold strong boundaries to protect the relationship: While being supportive is crucial, it's equally important to maintain boundaries. This prevents burnout and ensures the relationship remains healthy and sustainable.
Cultural Sensitivity & Diversity
Fostering a culturally sensitive and diverse environment is essential in any support setting. Here's how you can practice and promote these values:
Educate Yourself
Respect Cultural Differences
Avoid Making Assumptions
Ask Questions Respectfully
Use Inclusive Language
Reflect on Your Own Cultural Bias
Handling Microaggressions
Definition:
Microaggressions are subtle, often unintentional verbal or non-verbal behaviors that convey hostility, disrespect, or negative assumptions toward a person’s identity, background, or marginalized group.
Examples of Microaggressions
Racial or Ethnic: “Where are you really from”
Gender: “You’re too pretty to be good at your job”
Sexual Orientation: “Who’s the man and who’s the woman in the relationship?”
Disability: “You don’t look sick”
Age: “You’re pretty good for someone your age”
Religion: “Isn’t that a bit much to follow such strict rules?”
Common IBD Macroaggressions
Unsolicited Medical Advice
“You should just try doing yoga”
Questioning Medication Choices
“Why are you taking a biologic instead of prednisone?”
Implying Emotional Weakness
“Well maybe if you managed your stress better you wouldn’t be in a flare up”
Assumptions about Diet
“Well maybe if you tried cutting out gluten your diarrhea would be better”
Minimizing of Symptoms
Comments like, "You're lucky it's not worse"
What to Do if a Microaggression Occurs
Stay Calm
Acknowledge the Impact
Educate
Ask Questions
Move Forward
Reminder:
Handling Macroaggressions
Definition:
Macroaggressions are overt and explicit forms of discrimination, prejudice, or hostility based on race, ethnicity, gender, sexuality, religion, or other characteristics. Unlike microaggressions, which are subtle and often unintentional, macroaggressions are direct and deliberate acts of bias.
What to Do if a Macroaggression Occurs
Hang Up the Call
Alert Support Staff ASAP
Take Care of Yourself
Reminder:
Trauma Informed Support
Living with Inflammatory Bowel Disease (IBD) can be traumatic. It's essential to provide trauma-informed support to ensure a safe and supportive environment for those affected.
Understanding the Impact of Trauma
Signs to Look Out For
Creating a Safe & Supportive Space
Be AWARE of Your OWN Feelings:
If you live with IBD, be mindful of your emotional responses, especially when listening to others share their experiences. Recognizing your triggers is crucial for maintaining a supportive environment.
Respect Boundaries:
Do not push anyone to discuss topics they are not ready to address. It’s important to respect each individual’s readiness and comfort level.
Use Trigger Warnings:
Encourage the use of trigger warnings before discussing potentially distressing topics. Remind members that they can step out or take a break if they feel overwhelmed.
Responding to Triggered Individuals
Trauma-Informed Language
INSTEAD OF THIS:
You should...
you failed treatment
lazy
victim
USE THIS
Have you considered..
treatment failed you
honoring my body’s need for rest
survivor
Self Disclosure Guide
All self disclosure should be:
non-scary
+
non-dominating
Self-disclosure can enhance peer support by fostering connection and empathy. When sharing personal experiences, it's crucial to ensure that your disclosure is supportive and appropriate. Here’s how to navigate self-disclosure effectively in the context of IBD:
Key Principles for Self-Disclosure
Non-Scary Disclosure:
Non-Dominating Disclosure:
Applying Self-Disclosure Effectively
By following these guidelines, you can use self-disclosure to strengthen your support, offering valuable insights and fostering a deeper connection with your mentee.
Building Rapport & Creating a Safe Space

Share Your Story
Let members know you are one of them and builds trust. Do not dominate a conversation with your story, you are there to offer support.

Your Openness Can Encourage Others
Your behavior sets the culture for the group. Lead by example.

Sharing Creates Bonds
Social support comes from bonds created within the group.
Navigating a Mental Health Crisis

Mindfulness Exercises

Ice Breakers

Navigating the Foundation’s Website
How to Navigate the Website
Crohn’s & Colitis Foundation Tools & Resources
The Crohn’s & Colitis Foundation Website
The Foundation has many free tools and resources for patients, caregivers, and healthcare providers. The following section will walk you through the website.

First, let’s take a look at the top bar


About Us
This is where you will find the Foundation’s Mission and Core Values, Strategic Plan, Board Members, and more.

Local Resources
Patients can search for chapters, support groups, and events

Find a Support Group
There are many places on the Foundation website that will take you to the Find a Support Group page



Find A Support Group
This page is in the process of an upgrade. It will slowly begin to look different and become MUCH more user friendly
Find A Support Group
The easiest way to find a group is to search by state, chapter, or category. Since most support groups are virtual, searching by zip code will yield few results.
Search by state
Search by category

Search by chapter

News & Events
Our Impact


Now, the 2nd *******


Patients and Caregivers
This is where you will find resources for you, the group, and its members
I want to point out the Helpful Links section. This is an extensive list of links to outside resources. Please take the time to check it out
In the 1st column, you will find information on Crohn’s disease & ulcerative colitis, the IBD Medication Guide, and Gut Friendly Recipes
Links in the 2nd column will take you to the IBD Help Center, youth & young adult resources, and support services
The 3rd column contains MyIBD Learning, the IBDVisable Blog, and other resources

Research
Learn about the Foundation’s current research initiatives and find out how you can participate



Professionals
Memberships, conferences, education, and resources for Healthcare Professionals

Get Involved
Find local fundraising events, sign up for advocacy efforts, make donations, and see all of the Foundation’s volunteer opportunities

Life with IBD Conversation Starters
Parenting with IBD
Conversation Starters
Managing Symptoms with Kids
Communicating to Kids about IBD
Emotional Impact
Managing Medical Appointments
Support from Family and/or Partner
RESOURCES
Parenting & Caregiving for Someone with IBD
Conversation Starters
Navigating Diagnosis / Treatment
Impact on Family Dynamics
Advocating for Loved One
Managing Medical Appointments
How to be Supportive
RESOURCES
Coping & IBD
Conversation Starters
Coping Strategies
Finding Support
How to Ask for Support
Mindfulness Exercises
Acceptance & Resilience
Managing Flare Ups
Setting Boundaries
RESOURCES
Work & IBD
Conversation Starters
Disclosure in the Workplace
Managing Symptoms at Work
Accommodations & Workplace Rights
Career Planning & Long Term Goals
Balancing Work with Appointments
Navigating Flare-Ups at Work
RESOURCES
Pregnancy & IBD
Conversation Starters
Symptoms during Pregnancy
Support Systems
Postpartum Considerations
Career Planning & Long Term Goals
Navigating Medical Appointments
Questions for your OBGYN
RESOURCES
Relationships & IBD
Conversation Starters
Communication Strategies
Intimacy & Physical Health
Planning & Future Considerations
Boundaries and Self Care
Educating Partners
RESOURCES
Dating & IBD
Conversation Starters
Disclosure Timing
How to Disclose
Navigating Intimacy
Accessible Date Ideas
Communicating IBD Limitations
RESOURCES
School & IBD
Conversation Starters
Managing Symptoms at School
Academic Accommodations
Navigating Absences
Peer Relationships
How to Use Campus Resources
Surgery & IBD
Conversation Starters
Preparation & Recovery
Impact on Daily Life
Support System
Long-Term Outlook
RESOURCES
Ostomy
Conversation Starters
Decision to Get an Ostomy
Adjusting to Life with an Ostomy
Daily Management
Support System
Quality of Life Improvements
Advocating for Yourself
Conversation Starters
Understanding IBD
Building a Supportive Care Team
Understanding Your Rights
Preparing for Medical Appointments
Symptom Diaries & Health Journals
Self Care and Burnout Prevention
Self Care & Burnout
Burnout
What is burnout?
Burnout can be defined as a state of mental, physical, and emotional exhaustion caused by stress. Burnout can lead to a loss of interest in the group and a lack of motivation to lead the group.
Signs of burnout
Prevention strategies
Facilitator Self Care
As a facilitator, you can experience a range of emotions. Dealing with the emotions of others can take its toll. For those of us who have experienced medical trauma, it can be a reminder of some difficult times. Self-care is important to maintain your physical and mental health as a facilitator and in your everyday life.
Physical
There is a strong connection between the body and the mind, so keeping the body healthy will keep the mind healthy, too.
Social
It can be hard to make time to be social when you are busy, but socialization is an integral part of self-care.
Mental
Participate in activities that fuel and inspire your mind. Stay mentally healthy by engaging in self-affirming behaviors.
Spiritual
Spiritual self-care can involve religion or anything that gives you a sense of meaning and understanding.
Emotional
Developing healthy coping skills can help you manage negative feelings.
Stepping Down
Is it time to step down?
If you are experiencing burnout, reach out to me and let me know. It is ok to take some time off. Your burnout could hurt you and the group. Taking a step back is not letting the group or yourself down. It is a responsible decision to improve your health and allow for the group’s continuity. I am here to help; please let me help if needed.